E-Billing and online self-service enable businesses to streamline customer interactions, increase responsiveness and dramatically reduce costs. However, success is dependent on strong end-user adoption. The more billing and account information can be customized to the needs of the business's customer, the more customers will do online and the greater the ROI for the business.

Aeturnum has deep expertise customizing, integrating, deploying and maintaining e-billing and online self-service solutions including the industry-leading Oracle E-Billing and Online Self-Service suite. Using best practices and industry-specific experience, the Aeturnum team can help you accelerate adoption and significantly increase the ROI of your packaged or internally developed e-billing solution. Customization Aeturnum's expertise in presentation technologies enables us to customize your e-billing solution to your needs and provide a unique and compelling end-user experience. Our certified database professionals also have a thorough understanding of the e-billing database objects and relationships so we can customize and extend the database to incorporate client-specific data elements from your e-billing solution. Integration With our knowledge of the application APIs and ETL process, we can seamlessly integrate your e-billing application into your infrastructure and enable a number of important capabilities that increase customer loyalty, deflect contact center calls and further encourage paper bill shutoff:

• Targeted marketing messages and support for industry-specific use cases.
• Custom text-based customer alerts and notification options – including for mobile devices.
• Detailed account information presentation with intuitive charting and graphs.
• Multiple payment options including one-time, recurring and mobile.

Deployment Aeturnum has extensive experience deploying in all three operating system stacks (Solaris, Linux & Windows) and can provide expert hardware scoping and deployment services. Maintenance Aeturnum's dedicated maintenance and QA engineers develop, test and deploy patches and upgrades for customer environments and support the entire application package life cycle.