 |
Aeturnum Newsletter |
 |
|||
 |
|
 |
|||
 |
 |
 |
why aeturnum?
Aeturnum recognizes the fact that our clients have many options when it comes to choosing a software services technology partner. It is for this reason why we constantly poll our current and former clients and prospect to understand the key factors in the decision to choose an outsourced services partner.
The following table outlines our overall findings;
| Risk Factors | Weighted Percentage Value |
| Ability to Execute to a plan | 23% |
| ROI | 22% |
| Quality of delivery | 22% |
| Technical ability | 20% |
| Ability to work with in- house team | 13% |
The survey also emphasized some of the reasons why our clients chose Aeturnum:
Aeturnum's clients cite the following reasons for their continued satisfaction and association with the organization:
The ability to successfully execute a project according to plan is always one of the top three risks cited by our customers as they select an outsourced software services provider.
Aeturnum strives to help our clients mitigate this risk by developing a flexible & successful Global Delivery Model. We work with our clients to achieve the right mix of on-site / off-site and off-shore resources based on project requirements.
These teams are then led by Project managers and tech leads who are experienced in global delivery.
Emphasis on Client Satisfaction - 360° Client Satisfaction:
Aeturnum's 360° client satisfaction methodology is often cited as one of the key reasons for outstanding satisfaction ratings by our clients.
Our 360° client satisfaction methodology strives to empower all Aeturnum team members to provide the best client service possible. The methodology emphasizes using every client interaction as an opportunity to showcase Aeturnum's client service centric ethos. The methodology provides both the Aeturnum team and our clients with tools to provide feedback on how to further improve the client service experience. As part of the methodology, Aeturnum's team is rewarded for excellence in client service and Aeturnum's HR policies are aligned with the individual team member's client service competency rating. This rating is gathered by performing a 360° feedback from managers, peers & clients.
We understand that one of the most compelling reasons (and therefore a big risk factor) for outsourcing software services is the potential for a superior Return on Investment (ROI) Emphasis on lower cost can achieve a short term boost in the ROI numbers. However, in the long term, a more holistic approach is needed to achieve superior ROI.
Aeturnum's clients enjoy a superior ROI due to our emphasis on the following key areas:
Global Delivery Model: The correct blend of on-site / onshore and off-shore resources reduces the overall project cost and therefore increases the ROI. Our experience in delivering on time and on budget also ensures superior ROI for the project
Technical Thought Leadership: Emphasis on technical ability allows Aeturnum team to quickly jump into the project without significant preparation time thus increasing productivity and ROI. Also, our wide range of technical abilities allow us to suggest alternate lower cost technologies where applicable and improve the ROI by reducing licensing, hardware and maintenance costs.
Quality Centric Development: Rework of inferior quality project deliverables can quickly diminish the ROI of an engagement. Our constant emphasis on superior quality ensures overall lower rework costs thus boosting the ROI.
Aeturnum's constant quest to be a 'Technology Thought Leader' in the software development field ensures that our clients are presented with a full breadth of options for their technology projects. Being experts in our field also translates to a more efficient project delivery and ultimately in a greater ROI.
We constantly work to maintain our technological edge:
Team Composition: Aeturnum's team consists of professionals who strive to be the experts in their field whether it is Software Development, Project Management, Quality Assurance or Documentation.
Emphasis on constant skills improvement: Aeturnum's HR policies are aligned with the notion of constant self improvement. Our education reimbursement policies ensure that our team has every incentive to expand their technical knowledge and expertise.
Partnerships: Aeturnum partners with some of the leading software providers in the world including Oracle, Microsoft and Sun. These partnerships enable Aeturnum's team to have insights and access to latest improvements and future releases. We can use this knowledge to advise our clients to make the right technology decisions.
Quality Centric Software Development:
Aeturnum's clients greatly benefit from our emphasis of quality in all aspects of software development. This emphasis on quality translates into some very concrete steps in our development methodology.
The QA team is part of the project from day one.
The QA team strives to understand the client's business quality imperatives along with software quality imperatives.
The development team initiates a quality level agreement with the project manager, the performance against this agreement is aligned with HR policies. This development methodology ensures that the team is 'quality aware' throughout the project's life cycle.
Return to About Us Home